Training & Quality Assurance

 CMM offers trainings tailored to fit your needs:

  • Conflict Management
  • Team Building
  • Advanced Mediation Skills
  • Basic Mediation Training*



*If you are an individual who is interested in attending a CMM Basic Mediation Training, please contact your local center and find out how to become a volunteer.  CMM offers mediation training to agencies, organizations, and Community Mediation centers.  In order to attend a training, you must be affiliated with the agency/organization receiving the training, or a volunteer at a Community Mediation center in Maryland.



Community Mediation Maryland’s Training Philosophy:

Everyone has experience with conflict. Some people are adept at de-escalating and developing collaborative solutions. Some people are good at really making others angry. Others run and hide at the first sign of conflict. Regardless of their backgrounds and approaches, everyone brings their own unique ideas about conflict to the group, creating what CMM considers "the wisdom of the group". The CMM training approach taps into the wisdom of the group at every opportunity, and adds CMM trainers’ wisdom from 15 years of mediating and training. 
CMM uses experiential learning to teach listening and conflict resolution skills, which means 1) people learn from their own and each other’s experiences; 2) exercises are used to create an experience in the room and then the group processes what we can learn from that experience to be effective in conflict; and 3) as the participants learn skills, they practice them and gain experience with the skills through skill-building exercises and role-plays.
In order to allow for effective experiential learning and to create space for trying out new skills and making mistakes, we begin the class by building community and creating a safe learning environment. As we create a safe learning environment for the training participants, the group learns about what it takes to create an environment safe enough for those in conflict to be honest, open to listening, learn from their differences, and be open to collaboration.
Finally, CMM is committed to direct, honest, and constructive feedback. Trainers give honest and direct feedback to support learning and to ensure that everyone knows what they have mastered and what they need to work on. In this way, participants are able to learn how the skills fit them as individuals and how they can use the skills in the “heat” of conflict. 
Perhaps the most important aspect of the CMM training philosophy is that trainers are always learning themselves. Throughout any training, as trainers develop new ways to customize their explanations and answers to the learning needs of the group, they discover a new aspect of conflict resolution and training. Therefore, while trainers believe the skills and training approach are strong, they consider them a work in progress and constantly improving.